Frequently asked questions
Here are some common questions about our company.
You can reach our customer support by emailing info@littlehomewarehouse.com.au, calling +61 03 9739 4127, or using the live chat on our website. We are happy to assist with any inquiries or issues.
We are an online only retailer, offering a unique selection of quality products. Our main focus is to provide great products, great service and hopefully put a smile on our customers faces when they receive their delivery as quickly as we can possibly get it to them.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Returns address:
Little Homeware House (Returns),
Parcel Locker 10010 39265,
266 Main St,
Lilydale, VIC, 3140
- We deliver to locations within Australia only via Australia post.
- Parcel Post estimated delivery times:
Within Victoria: 2-4 business days.
Other States: 3-6 business days. - Express Post estimated delivery times:
Within Victoria: 1-2 business days.
Other States: 1-3 business days. - Whilst Australia Post endeavours to meet the above timeframes, the actual delivery speed will depend on where the item is being posted from/to, and the level of congestion in their delivery network.
- Shipping costs are calculated at checkout and are the responsibility of the customer unless stated otherwise.
Privacy Policy
1. Overview
Little Home Warehouse ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following types of personal information:
- Your name, date of birth, and contact details (e.g. email address, phone number, delivery/billing address)
- Account login details (username and password)
- Payment information (credit/debit card details via secure payment gateways)
- Purchase and order history
- IP address, browser type, and other data collected through cookies and similar technologies
- Any other information you provide to us via forms, communications, or surveys
3. How We Collect Your Information
We collect your personal information when you:
- Make a purchase or create an account on our website
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or live chat
- Participate in promotions, surveys, or reviews
- Browse our website (via cookies and tracking tools)
4. Why We Collect Your Information
We collect your personal information for the following purposes:
- To process and fulfill your orders
- To provide customer support and respond to inquiries
- To manage your account and send important account-related information
- To send marketing communications (with your consent)
- To improve our website, services, and user experience
- To detect and prevent fraud or other illegal activities
5. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers and partners (e.g. payment processors, couriers, marketing platforms)
- Legal or regulatory authorities, where required by law
- Third parties in the event of a business transfer, merger, or sale
We take reasonable steps to ensure these parties are bound by confidentiality and privacy obligations.
6. Overseas Disclosure
Some of our service providers may be located overseas. If we transfer your personal information outside Australia, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles.
7. Security of Your Information
We take all reasonable precautions to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure data storage, encryption of sensitive data, and restricted access protocols.
8. Access and Correction
You may request access to, or correction of, your personal information by contacting us. We will respond to your request in accordance with the Privacy Act.
9. Cookies and Tracking
Our website uses cookies and other tracking technologies to enhance your browsing experience and gather usage statistics. You may choose to disable cookies through your browser settings, but this may affect website functionality.
10. Direct Marketing
We may send you promotional materials if you have consented to receive them. You can opt out at any time by following the unsubscribe link in our emails or contacting us directly.
11. Complaints
If you believe we have breached your privacy rights, please contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will take effect immediately upon publication.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information,
please contact us at: